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CloutFilmz - Privacy Policy
Effective Date: 11/7/2025
At CloutFilmz, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a service, or interact with us online.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and social media handles.

  • Booking Information: Preferred shoot dates, locations, and service details.

  • Payment Information: Billing address and payment details processed securely through our website’s payment provider.

  • Communication Data: Messages, inquiries, or feedback sent through our website, chat, email, or social platforms.

  • Technical Information: IP address, browser type, and website activity for analytics and performance improvements.

How We Use Your Information

We use the information we collect to:

  • Process bookings and payments securely.

  • Communicate with you about your project, schedule, or updates.

  • Deliver finished video content and handle revisions or edits.

  • Improve our website experience and customer service.

  • Send promotional offers, updates, or content — only if you’ve opted in.

We do not sell, rent, or trade your personal information to third parties.

Payment Security

All online payments are processed through secure, encrypted third-party payment providers.
CloutFilmz does not store or have direct access to your credit card information.

Payment Security


SMS Consent & Opt-In Procedure
 

  • CloutFilmz offers optional SMS notifications for customers who choose to receive them. Customers may verbally opt in to receiving text messages during interactions with a CloutFilmz staff member. The following procedure outlines how consent is collected:
     

  • How Customers Opt In
     

  • When interacting with a CloutFilmz representative (in person, over the phone, or via digital communication), staff will request the customer’s mobile number and ask if they would like to receive SMS updates. The exact language used is as follows:
     

  • Staff: “What is your phone number?”
     

  • Customer: Provides phone number.
     

  • Staff: "Would you like to Opt-In to text messaging?" If so, you consent to recieve messages from CloutFilmz, (866) 652-8862 regarding Account Notifications, Customer Care, and Delivery Notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Our privacy policy is available by request.”

  • Customer: “Yes.”
     

  • By verbally confirming “Yes,” the customer provides consent to receive SMS messages from CloutFilmz.
     

  • Opt-Out Instructions
     

  • Customers may opt out at any time by replying STOP to any message received from CloutFilmz.
     

  • Replying HELP will provide assistance or additional information.
     

  • Message & Data Rates
     

  • Message and data rates may apply depending on the customer’s mobile carrier.
     

  • Message frequency may vary based on account activity and service needs.
     

  • Use of Phone Numbers
     

  • Phone numbers collected for SMS communications are used solely for:
     

  • Account updates

  • Customer support

  • Transactional notifications

  • Delivery information

  • Phone numbers will never be sold or shared with third parties for marketing purposes.

  • Privacy Policy Reference

  • All SMS communications are handled in accordance with the CloutFilmz Privacy Policy. Customers may request a full copy of the policy at any time.

Data Storage & Retention

  • We store your project files, contact info, and booking details securely.

  • Project data may be retained for up to 12 months after completion to accommodate revisions or future requests.

  • You may request deletion of your information or project data at any time by contacting us directly.

Use of Media & Content

By booking with CloutFilmz, you grant us permission to use short clips or stills from your project for portfolio, marketing, or social media promotion — unless otherwise requested in writing.
You can opt out of this usage by emailing us before or after your shoot.

Sharing Your Information

We may share limited information only with:

  • Payment processors (for secure transactions).

  • Delivery services (for sending finished digital files).

  • Contracted team members directly involved in your production.

All third parties are required to handle your data responsibly and securely.

Cookies & Analytics

Our website may use cookies and basic analytics tools (like Google Analytics) to track performance and user engagement.
You can disable cookies in your browser settings at any time.

Your Rights

You have the right to:

  • Request access to your personal information.

  • Correct inaccurate or outdated details.

  • Request deletion of your data.

  • Withdraw consent for marketing communication at any time.

To exercise any of these rights, contact us directly using the details below.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: [cloutboitj@cloutfilmz.com]
🌐 Website: https://www.cloutfilmz.com

Updates to This Policy

CloutFilmz reserves the right to update or modify this Privacy Policy at any time.
Updates will be posted on our website with a revised “Effective Date.”

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